Missionforce - Deployment Strategist, Public Sector

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Job Category
Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

Candidates interested in the Hawaii location must be based in Oahu.

PLEASE NOTE: Qualification for this job is contingent upon acceptable results from a background investigation as well as your having and maintaining the specific level of U.S. government background investigation and clearance required for this role.

About the Role:

At Salesforce, we believe technology should serve the greater good-powering mission outcomes, stewarding taxpayer resources, and enabling innovation at speed and scale. We are seeking a Deployment Strategist to join our elite Public Sector team and play a pivotal leadership role, focused on driving the successful adoption and strategic implementation of Salesforce solutions for our mission-critical work across the U.S. Department of Defense, Intelligence Community, Aerospace & Allied Nations.

The Missionforce Deployment Strategist is a trusted advisor and the primary front-facing contact for our most strategic national security and allied defense programs. This role is less about hands-on technical execution and more about solutioning, strategic oversight, and executive relationship management. You will work directly with mission owners to help define and steer their Salesforce strategy and roadmap, bridging their strategic needs with our cutting-edge capabilities across AI, enterprise business systems, analytics, and logistics.

A Deployment Strategist will deeply understand our customers' most complex business problems, facilitating workshops, like agent design and jobs-to-be-done, to craft innovative and impactful solutions that leverage our Salesforce platform. You will be instrumental in addressing organizational readiness for AI adoption, guiding customers through the necessary changes to maximize their investment.

Mission Impact:

Strategic Solutioning & Design Leadership: Lead the analysis and strategic design of Salesforce solutions for our U.S. Department of Defense, Intelligence Community, Aerospace & Allied Nations customers, leveraging Data Cloud, Flows, and Salesforce APIs. Synthesize complex business challenges into clear, actionable solution architectures and strategic deployment plans, focusing on business impact rather than technical execution.
Deployment Ownership & Program Management: Provide comprehensive oversight for the successful deployment of Salesforce solutions, ensuring seamless integration with existing customer infrastructure. Monitor project progress, identify potential roadblocks, and strategically guide the optimization for long-term reliability, scalability, and security, including the establishment and governance of agent behavior guardrails.
Executive Customer Relationship Management: Serve as the primary front-facing contact for Salesforce deployments, building and nurturing strong, trust-based relationships with high-level government personnel and key customer stakeholders. Act as a strategic partner, deeply understanding their operational challenges and strategic goals, and presenting proposals that drive measurable value and adoption.
Improve Efficiency, Mission-Readiness, and Trust, helping the U.S. and allied governments deploy technology that delivers faster response times, better personnel utilization, and more effective logistics and asset management.
Facilitation & Workshop Leadership: Design and lead interactive facilitation and workshopping sessions, such as agent design workshops and jobs-to-be-done analysis, to collaboratively define optimal AI solutions and drive alignment across customer teams.
Trusted Technical & Strategic Partner: Embed deeply with client teams in classified and unclassified environments to truly grasp their operational challenges and strategic goals. Act as a primary technical advisor, providing expert guidance and presenting results and proposals that drive measurable value and adoption.
Conversation Design & User Experience: Apply foundational Conversation Design skills to guide the creation of intuitive, effective, and user-centric conversational AI experiences.
Organizational Readiness & Change Management: Assess customer organizational readiness for AI adoption and guide them through necessary process transformations and reengineering to maximize the benefits of intelligent agents.
Product Evolution & Strategic Feedback: Serve as a vital feedback loop between customers and internal product/engineering teams. Field observations will directly influence future product enhancements, help shape the strategic direction of our platform, and contribute to broader scalable product improvements.
AI Strategy & Responsible AI: Lead discussions around AI strategy and roadmapping for customers. Drive the adoption of foundational Responsible AI principles, including risk mitigation, bias and toxicity testing, and the setup of robust guardrails to ensure ethical and safe AI usage.

Required Qualifications:

5+ years of experience in strategic solutioning and oversight of cloud-based technology deployments, with a proven track record of leading successful, impactful enterprise-level projects.
Understanding of the Salesforce platform and ecosystem.
Experience leading and overseeing deployments of AI/LLM technologies, including end-to-end engagement management.
Exceptional ability to confront open-ended problems in unstructured, ambiguous environments, demonstrating a curious, analytical, and solution-oriented approach.
Demonstrated entrepreneurial spirit, a "get-things-done" attitude, and a relentless focus on fast delivery and measurable customer impact.
Excellent collaboration and communication skills (written and verbal), with the ability to explain complex strategic and technical concepts to non-technical stakeholders and C-suite executives, and translate business needs into strategic requirements.
Proven experience managing executive customer relationships in a strategic advisory or consulting role.
Demonstrated AI consulting abilities from experience in conversation design, responsible AI practices, and prompt engineering.
Experience working in or adjacent to secure environments.
Ability to travel 25-50% of the time, as needed to customer sites.
Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.
Eligible for a US Security Clearance

Preferred Qualifications:

Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies.
Background in defense/aerospace industries or operational military/logistics experience.
Familiarity with IL5/IL6/CNSS #1253 requirements or deployment to classified environments.
Experience with Salesforce Data Cloud and/or Agentforce platform.
Experience developing conversational AI solutions within regulated industries or highly sensitive environments (e.g., healthcare, finance).
Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist).
Knowledgeable across Salesforce CRM (Service, Sales, and Marketing Clouds).
Experience with AI/ML concepts beyond LLMs, such as natural language processing.

#LI-Y

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $148,500 - $365,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.