NomadDesk

Sr. Technical Lead

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

• Job Description
• In this role, you will work closely with customers, Delivery Manager and Project Manager not just to understand but also, to define customer requirements, develop technical proposals, and set expectations for software implementations/upgrades and interface projects. You will lead technical delivery is the project as per your domain expertise workstream , as well as an individual contributor, on these engagements, contributing to software implementation, power application tuning, troubleshooting, customization, and integration into customer systems while balancing scope versus project time and resource commitments. You will act as an SME for the organization, coordinating cross-organizationally and independently mentoring project team.
  Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
• Key Responsibilities:
  
  
  • Work with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
  • Accountable for successful delivery of technical scope items to meet the schedule, cost and quality commitments.
  • Project Execution control: Build effective Work Breakdown Structures (WBS) .
  • Manage project team and activities to drive project deliverables
  • Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
  • Perform product presentation or proof of concept solution to customer
  • Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GEV and the customer
  • Utilize software delivery performance measurement tools and indicators (e.g. Jira burndown charts)
  • Collaborate with Technical Leader and SME to deploy GEV transmission and distribution solution to client environments:
    • Prepare input data such as network model files, load & generation forecasts, future planning scenarios, resources availability, and generation cost data.
    • Prepare, modify, and configure client and testing input data for solutions by creating scripts/Simulator for FAT or split data feed from customer for SIT/UAT.
    • Convert and validate client CIM network models using developed tools and scripts, validating powerflow results.
    • Collaborate with our Service Engineering development lead during the development cycle to ensure all custom deliverables meet defined needs and standards and are on time and budget
    • Respond to all client inquiries, bugs, and product ideas for in-flight projects and file tickets for the Product or project team
    • Lead the simulation of project scenarios utilising combinations of solutions, configuration, and input data.
    • Perform use case and client specific testing runs and lead factory and site acceptance testing.
    • Debug software, documenting issues for the testing teams.
    • Analyse and assess data and results of project activities and tasks.
    • Hands-On experience, with certification a plus, in deploying solution to the GEV or Client staging.
    • Report on project outcomes and present findings to project partners and stakeholders.
  
  
  
  • Utilize GEV Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)
  • Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
  • Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
  • Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.
  • Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
  • Ensure a smooth transfer to maintenance at project end
  • Engage in Customer management activities with Project Manager
  • Work with Project Manager to report or resolve any process non-conformances in a timely manner
  
  Qualifications/Requirements
  
  
  • Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college
  • Experience.
    • You have strong electricity industry knowledge, with 5+ years relevant work experience.
    • You will bring strong analysis skills including requirements elicitation and management skills.
    • You understand how to trace a requirement to a design specification and the test plans / cases.
    • You are comfortable automating processes and utilizing or building scripting solutions to support product solutions.
    • You bring software development experience and a strong understanding of the SDLC and integrating custom solutions into a product.
  • Knowledge. You are highly familiar with emerging energy industry trends and Modern IT software.
  
  Desired Characteristics
  
  Teamwork.
  
  
  • You are a natural collaborator and demonstrate a "we before me" attitude.
  
  Problem Solving.
  
  
  • You can quickly understand and analyse various approaches and processes and are able to configure solutions to client needs given existing product functionality. You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems.
  
  Communication.
  
  
  • Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience.
  
  Growth Mindset.
  
  
  • You are deeply curious and love to ask questions. You're a lifelong learner.
  
  Client Focus.
  
  
  • You enjoy being in front of clients, listening to their needs. You are deeply focused on ensuring their success. You can create powerful user stories detailing the needs of your clients.
  
  Innovation.
  
  
  • A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding.
  
  Nice to have:
  
  
  • DevOps hands on experience.
  • Cybersecurity hands on experience.
  • Familiarity with cloud-based solutions and deployment activities (Azure and / or GCP)
  • Familiar with Operating system such as MS-Windows Server and Red Hat Linux
  • Hands-on Experience with Kubernetes, microservices, , Elasticsearch, PostgreSQL, Kibana, Grafana, Kafka, datahub, Apache arrow, Apache calcite, gRPC, angular, graphql, spring cloud, protometheus, fluenbit, kiali, jaeger, timescale, minio , infinispan, istio, openresty, nginx, rancher rke2, argoCD, etc
  • Familiar with Programming experience in software development with Microsoft Visual Studio / Development tools, Eclipse, C#, Java, and C++ programming
  • Experience in using Virtualization (VMware vSphere, vCenter, vMotion, Microsoft Hyper-V, Nutanix, etc)
  • Experience in software analysis, design, quality assurance, architecture, and Agile development methodology
  • Basic knowledge in Automatic process deployment, continues improvement (CI) and continues deployment (CD), GitOps, Automation Management Platform (AMP), Ansible
  • Demonstrated ability to learn new software development practices, languages, and tools
  • Familiar with project testing such as Factory acceptance test (FAT), Site acceptance test (SAT) and user acceptance test (UAT)
  • Familiar with web and other technologies such as HTML 5, Javascript, CSS and JQuery, Perl script, Phyton, strawberry Perl, RDBMS system such as oracle, MS-SQL, Oracle, PostgreSQL, Microsoft Power BI reporting, Tableau, crystal reports, etc