NomadDesk

Delivery Manager

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Essential Responsibilities:

Key Responsibilities:

• Share responsibility with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
• Accountable for the end-to-end software delivery to meet the schedule, cost and quality commitments.
• Project Execution control: Build effective Work Breakdown Structures (WBS) as well as accurately track, update, and report task activity progress. Manage project team and activities to drive project deliverables
• Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
• Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GE and the customer
• Utilize software delivery performance measurement tools and indicators (e.g. Smartsheets, Miro)
• Utilize GE Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)
• Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
• Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
• Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.
• Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
• Ensure a smooth transfer to maintenance at project end
• Engage in Customer management activities with Project Manager
• Work with Project Manager to report or resolve any process non-conformances in a timely manner

• Technical Leadership of the delivery and implementation of large complex electric solutions
• Analyze, define and prioritize Business and Functional requirements and processes and propose technical solutions to meet the business issues and close inefficiency gaps
• Responsibility for the Business requirements through the entire lifecycle of the project from definition, implementation, test and delivery
• Create and maintain relationships with key decision makers, stakeholders and 3rd Parties
• Participate & lead technical requirements workshops
• Write and present technical proposals and presentations
• Ability to take ownership of issues and get them resolved using self-driven initiative

• Operate with and influence senior client stakeholders
• Ability to focus on the critical business outcomes and drive teams to achieving these goals
• Multi task and manage multiple projects simultaneously
• Good interpersonal skills
• Strong presentation and communication skills
• Passionate about customer satisfaction
• Positive attitude
• Willingness to accept and promote change
• Ability to quickly learn and acquire deep understanding of new software applications and environment
• Influences and energizes others toward the common vision and goal

• Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college
• Proven experience in a senior technical consultancy role within the industry
• Direct customer facing experience
• Minimum of 15 years related work experience leading engineering teams, implementing a suite of products and engaging directly with customers
• Minimum 10 years' experience with Digital software SCADA, Energy Management System (EMS) and Distribution Management System (DMS)

• Committed to maintaining the highest standards of service quality in all aspects of project delivery
• Demonstrated ability to manage multiple projects simultaneously
• Strong organizational, analytical, and problem solving abilities
• Familiar with contract terms
• Experience working with global teams / partners
• Strong Software development skills in software analysis, design, methodology, and architecture
• Ability to direct other engineers regarding best practices and ways to improve the overall implementation process
• Ability to develop project tools and templates to facilitate ease of implementation
• Understanding of what built-in quality is, where Test Driven Development and Test Automation are key ingredients Demonstrate awareness about competitors within the SCADA/EMS/DMS industry
• Voice opinions and presents clear rationale using data or factual evidence to influence and look for opportunities to improve the customer experience while maintaining business requirements
• Recognized as a knowledge leader in his/her area of expertise
• Strong knowledge in Operating system such as MS-Windows Server and Red Hat Linux
• Familiar with Programming experience in software development with Microsoft Visual Studio / Development tools, Eclipse, C#, and C++ programming
• Experience in using Virtualization (VMware vSphere, vCenter, vMotion, etc)
• Experience in software analysis, design, quality assurance, architecture, and Agile development methodology
• Basic knowledge in Automatic process deployment, continues improvement (CI) and continues deployment (CD)
• Demonstrated ability to learn new software development practices, languages, and tools
• Familiar with project testing such as Factory acceptance test (FAT), Site acceptance test (SAT) and user acceptance test (UAT)
• Familiar with web and other technologies such as HTML 5, Javascript, CSS and JQuery, Perl script, Phyton, strawberry Perl, RDBMS system such as oracle, MS-SQL, PostgreSQL, Microsoft Power BI reporting, crystal reports, etc
• Strong spoken and written English language skills