NomadDesk

Field Service Representative

The Opportunity

2 positions

Reporting to the Service Manager, in this role you will plan and execute, with minimal professional guidance, complex technical field assignments involving the installation, modification, overhaul, troubleshooting, test, inspection, repair of High Voltage Circuit Breakers and other High Voltage equipment up to 800kV. Coordinate work with other groups to ensure meeting commitments typically on remotely operated maintenance and testing equipment.

How you'll make an impact

• Tackle Complex Challenges: Execute intricate field assignments involving high voltage equipment up to 800kV.
• Deliver Excellence: Provide exceptional services in installation, maintenance, repairs, and upgrades, both remotely and on-site.
• Customers support: Anticipate and exceed customer expectations with your proactive approach.
• Be a Troubleshooting Pro: Identify and resolve electrical or mechanical issues independently.
• Drive Business Growth: Spot and develop new sales and business opportunities.
• Innovate and Improve: Suggest product and process enhancements to boost operations and customer satisfaction.
• Lead with Confidence: Manage field service projects, providing direction and insightful analysis.
• Adapt and Thrive: Work flexible schedules in diverse environments.
• Master the Tools: Assemble and operate advanced field service test equipment.
• Solve Problems: Conduct tests, compile data, and resolve operational issues.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Technical Expertise: Strong mechanical and electrical skills.
• Educational Background: Trade education and experience in Industrial Mechanic and Electrical fields; a degree in electrical or mechanical engineering is a plus.
• Proven Experience: 5+ years in technical field service work.
• Hands-On Knowledge: Experience with high voltage equipment up to 800kV.
• Testing Savvy: Proficient in electrical testing and circuit breaker maintenance.
• Utility Experience: Background in working with Power Utilities.
• Leadership Skills: Experience in coordinating and leading electrical projects.
• Tech-Savvy: Proficient in MS Office and test equipment software.
• Mobility: Valid driver's license
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
• Travel Enthusiast: Willingness to travel (80%).

• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service.
• Pension plan with attractive employer contribution.
• Bonus program.
• 24/7 employee and family assistance program.
• Fitness and wellness program.
• Work from home policy.