NomadDesk

Security Operations Advisor | Remote, USA

The Security Operations Advisor, known internally as a Technical Account Manager, will perform recurring client business review sessions to articulate and represent Optiv Cyber Operations service delivery to the client, and how this delivery meets outcomes agreed to contractually and the client's needs. They will be the ingestion point for client escalations and concerns and will support the Director of Client Engagement in the technical remediation of client escalations for the clients they are assigned to. Therefore, this role requires a strong command of cyber operations technical and procedural concepts with an in-depth understanding of relevant frameworks, compliance, and regulatory requirements.

The Security Operations Advisor leads and directs multiple, technical engagements across one or more clients under limited supervision. The Security Operations Advisor supports strategic technical engagements from inception to completion, identifying and documenting requirements, supporting clients on various information security initiatives, keeping all stakeholders apprised of progress and status, and managing issues to resolution. They are responsible for the oversight and delivery of tailored outcomes to meet client needs over the contract life cycle (Assessment, Design, Implementation, Operation, Optimization). Security Operations Advisor's are expected to build trust and relationships with clients and leadership through the delivery of successful outcomes.

Finally, the Security Operations Advisor will assist in the development and support of key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv Technical Teams at the direction of the Director to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.

In addition, the Security Operations Advisor believes and lives the Cyber Operations guiding principles:

- Deliver quality security outcomes

- Drive efficient and timely operations

- Actualize continual improvement and innovation

- Protect the customer

How you'll make an impact

• Provide hands-on experience operationalizing Threat Intelligence across domains such as EDR, Vulnerability Management, SIEM, SOAR, IR, Identity, Network, and Perimeter Security to deliver client value.

• Translate customer business requirements into specific features and functionality

• Work closely with engagement leads to develop plans, roadmaps and strategy execution programs

• Maintain responsibility for simultaneous projects (leading, project knowledge and client details)

• Rationalize security solutions against requirements, risks, constraints and strategic client objectives

• Assist in the documentation of business requirements, use cases and investment return "value" achievement plans

• Contribute or lead pre-sales and post-sales engagements as a key technical focal point

• Experience in a large enterprise environment, of analyzing security event data for attack patterns and understanding attacker tactics

• Contribute in a technical capacity to business proposals, contracts and requests for information/proposals

• Identify and communicate cross-sell and up-sell opportunities across AFC services

• Support information security projects from inception to completion.

• Assist with designing and documenting work processes within the SOC.

• Working experience with Threat intelligence teams to be able to interpret IOC's and use them efficiently for alerting.

• Understanding of monitoring devices such as firewalls, network and host-based intrusion detection systems, web applications, AV, WAF, Proxy and operating system logs

• Create technical documentation around the content deployed to the SIEM.

• Ability to recognize patterns and inconsistencies that could indicate complex cyber-attacks.

• Perform formal Architectural Reviews

• Create custom rules/rule modifications and custom reports/ report modifications as needed.

• Build and develop relationships with internal and external stakeholders.

• Effectively delegate and ensure timely completion of all open tickets with client.

• Assist with Identifying and assessing project risk. Build appropriate mitigation plans into the overall project initiatives.

• Assist in overall project and service offering quality and consistency.

• Assist in the Validation of the scope of the offering and of the project.

• Represent Optiv Security in customer meetings.

• Meet regularly with team to aid in identifying issues and strategies.

• Assist in actively monitoring deliverables and open tickets.

• Support projects across various functional groups, communicating impacts.

• Establish communication plans to facilitate core project team coordination and to provide status to management and extended project team members.

• Assist project management on assigned projects to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.

• Assist in Identifying and prioritizing opportunities for using project and program management to achieve the goals of the enterprise.

• Work with Project management to maintain commitment to project milestones and deliverables and take necessary actions including escalation as necessary to achieve commitments.

• Maintain working relationships with subject matter experts and personnel across the organization.

• Perform other duties as assigned.

• Bachelor's Degree (B.A.) from four-year college or university; or at least 4 years related experience and/or training; or equivalent combination of education and experience required.

• Proven experience leading client-facing engagements and strategic programs within professional services or consulting environments.

• Strong analytical skills.

• Deep understanding of SOC operations, threat analysis, risk assessment, and incident response frameworks.

• Understanding of Platform Management processes including, but not limited to: EDR, Vuln Management, SIEM, SOAR, Identity, Network, and Perimeter tooling.

• Strong knowledge of NIST CSF, MITRE ATT&CK, and regulatory standards (PCI, SOC 2, ISO 27001).

• Preferred certifications: CISSP, CISM, GCIH, or equivalent senior-level security credentials.

• Exceptional communication skills with ability to deliver executive-level reporting and storytelling.

• Ability to build trust and maintain relationships with senior client stakeholders and internal teams.

• Previous experience in a professional services or SOC environment required.

• Experience related to security/infrastructure design, risk analysis and mitigation, disaster/contingency planning, certification/compliance testing, data loss prevention, Network Security Strategies, Technical Documentation, industry standards such as ITIL, COBIT, ISO standards, PCI, SOX, Rollout/Implementation and User Training/Support preferred.

• Ability to read, analyze and interpret common scientific and technical journals.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

• Ability to effectively present information to top management, public groups, and/or boards of directors.

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)