Principal Product Designer, CRM Experience Team/Zillow Pro
About the team
The CRM Experience (CRMX) team designs the systems and experiences that help real estate professionals manage their business relationships through Zillow Pro. We focus on empowering agents and teams with intuitive tools to nurture leads, leverage AI insights to take action, and grow their business more efficiently.
This designer will play a key role in shaping the end-to-end professional experience in Zillow Pro-crafting workflows, insights, and interactions that make complex processes feel simple and connected.
You'll partner closely with product managers, engineers, researchers, and operational teams to understand customer needs, define design strategies, and deliver solutions that elevate productivity and clarity for real estate professionals.
About the role
As a Principal Product Designer, you'll lead the design vision and strategy for experiences that empower our professional customers. You'll uncover insights, define end-to-end journeys, and guide teams in delivering intuitive, high-impact solutions that drive measurable outcomes for users and the business.
You'll also act as a mentor and design leader-raising the craft bar, modeling collaboration across disciplines, and helping shape how we work as a design organization.
While this is a remote role, it will require some travel (about 8 times per year) for in-person gatherings and work sessions.
Responsibilities
- Lead design strategy and execution for a key area of the professional experience.
- Translate complex workflows and data into simple, elegant, and purposeful experiences.
- Partner with product management, research, and engineering to define customer problems and frame opportunities.
- Facilitate design sprints, co-creation sessions, and critiques that align teams around shared goals.
- Craft interaction models, prototypes, and visual systems that communicate intent clearly.
- Advocate for design quality and accessibility throughout the product development lifecycle.
- Mentor other designers by sharing feedback, frameworks, and perspective to help them grow.
- Help evolve our design culture by contributing to cross-team initiatives, best practices, and standards.
This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $178,300.00 - $284,700.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $169,300.00 - $270,500.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
Who you are
- Please submit a portfolio and resume with your application.
- 7+ years of experience in product or UX design, including experience leading large-scale design initiatives.
- Experience building or supporting B2B or B2B2C solutions, collaborating across functions to deliver outcomes for customers and the business.
- CRM platform experience (e.g., Salesforce, HubSpot) is preferred; candidates with transferable skills and the ability to learn new tools quickly are encouraged to apply.
- Demonstrated ability to shape design direction across multiple teams or product areas.
- Proven strength in systems thinking, interaction design, and visual execution.
- Experience using research and data to inform design decisions.
Ability to influence product strategy and articulate design rationale to executive and cross-functional audiences. - Portfolio showing examples of shipped products that deliver real impact for customers and the business.
- Strong communication, storytelling, and facilitation skills.
- Proficiency in Figma and modern design and prototyping tools.
We know that skills are transferable. If you meet many but not all qualifications, we encourage you to apply; we're excited to learn how your unique background can elevate this work.
Get to know us
At Zillow, we're reimagining how people move-through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.