Sr Services Leader - Grid Automation NAM
Job Description Summary
Lead and grow GE Vernova's Grid Automation services across North America (USA & Canada). This role holds strategic, operational, and people leadership responsibility for a team of Field Service Engineers and Technicians. Drive customer satisfaction and market share for Protection & Control (P&C), Monitoring & Diagnosis (M&D), and Critical Infrastructure Communications (CIC) offerings, ensuring reliable and efficient operation of critical infrastructure with an unwavering commitment to safety.
Job Description
Essential Responsibilities:
Business & Strategic Leadership:
- Develop and execute the North American services strategy aligned with global objectives.
- Manage the Services department including forecasting, budgeting, cost control, and revenue growth to meet financial targets.
- Partnering with our Sales department, identify market opportunities, develop innovative service offerings (P&C, M&D, CIC), drive contract renewals, support service agreement penetration, and new service sales growth.
- Forecast future resource needs and define recruitment/training plans to ensure team readiness.
Operational Excellence & Technical Service Delivery:
- Oversee and optimize service lifecycle activities (installation, testing, and commissioning), including strategic guidance and technical oversight of Grid Automation solutions (P&C, M&D, CIC).
- Ensure safety, high-quality, on-time, and on-budget execution of all service contracts and projects.
- Provide strategic oversight and support for on-site customer assistance, including troubleshooting complex issues in collaboration with the Technical Support team, to ensure prompt and effective resolutions.
- Enhance service capabilities, identify and implement growth opportunities to improve reliability, efficiency and customer confidence for our Grid Automation offering.
- Implement and continuously improve operational processes, tools, and best practices to enhance efficiency and effectiveness of field service operations.
- Lead proactive site preparation: EHS assessments, skill alignment, and ensuring proper tooling/methods for smooth execution.
- Maintain a robust workload management (e.g., ServiceMax) to optimize resource allocation and scheduling.
- Ensure compliance with contractual obligations, customer requirements, and GE Vernova quality standards.
- Drive initiatives for cost reduction, productivity improvement, and resource optimization.
- Stay abreast of industry trends, competitor activities, and technological advancements in grid automation and related services.
Customer Relationship Management:
- Build and maintain strong customer relationships, understanding their needs and objectives.
- Serve as a senior point of contact for critical customer issues and escalations, ensuring timely resolution.
- Lead field troubleshooting for complex issues, collaborating with Technical Support for rapid resolution and minimal downtime.
- Leverage customer feedback to drive service innovation and ongoing improvements.
- Promote GE Vernova's Grid Automation service value proposition.
People Leadership & Development:
- Lead, mentor, and develop a high-performing North American Field Services team (Engineers & Technicians).
- Champion a strong EHS safety culture, ensuring unwavering adherence to all regulations and best practices.
- Manage talent acquisition, performance, training, and career development for the services team.
- Ensure team technical competencies in P&C, M&D, and CIC through ongoing training.
Cross-Functional Collaboration:
- Collaborate with Sales, Engineering, Project Management, and Product Line teams for seamless customer experience and strategic alignment.
- Support Sales & Tendering with pre-sales activities: technical scope, offer preparation, proposal reviews, and customer presentations.
- Partner with global services teams to leverage best practices and contribute to global initiatives.
Key Performance Indicators (KPIs):
Success in this role will be measured by performance against:
- Safety: Zero Lost-Time & Recordable Incidents; Timely & Thorough EHS Assessments per job; 100% Work Permit & Site Access Compliance.
- Quality: High First-Time Fix Rate & Customer Satisfaction; Complete & Accurate Pre-Site Preparations (tooling, methods, comprehensive test plans); Minimized Re-work & Call-Backs.
- Delivery: On-time completion of all service jobs/projects; Accurate Task Scheduling, Duration Estimates, & Prerequisite Management.
- Cost: Adherence to Budgeted Hours & Costs per job.
- Portfolio: Achieve Target Field Personnel Utilization Rates; Maintain Skills Matrix for Training Plan Development; Optimize Inventory Management (critical parts/tools, balancing availability & cost).
Required Qualifications:
- Bachelor's degree in Engineering or related technical discipline from an accredited university or college. Master's degree (Engineering or Business Administration) valued.
- 10-15+ years progressive experience in a services leadership role within energy, power generation, grid infrastructure, or industrial automation.
- Proven operations management track record achieving financial targets and growth.
- Demonstrated experience managing and developing large field service teams (Engineers & Technicians).
- Fluent in English
- Frequent travel (30%+) within USA & Canada.
Desired Characteristics:
- Proficiency in services management software (e.g. Services Max), reporting tools (Excel, Tableau, Smartsheet).
- Strong technical understanding and experience of P&C, M&D, or CIC ideally covering GE Vernova Grid Automation products/solutions.
- Solid understanding of the North American utility/industrial market.
- Familiarity with cybersecurity standards for critical infrastructure.
- Lean / Six Sigma Green Belt or Black Belt certification valued.
- Proactive, results-oriented, and customer-focused leader.
- Exceptional leadership and team-building capabilities, with proven ability to influence and motivate diverse and cross-functional teams.
- Excellent communication, negotiation, and influencing skills.
- Strong strategic, analytical, and data-driven insights skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Proven ability to build consensus and drive change.
For candidates applying to a Canadian-based position, the pay range for this position is between $ 119,600.00 USD and +$50,000 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
Bonus eligibility: 15%
This posting is for an existing vacancy.
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position
Application Deadline: April 04, 2026
For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain open for at least seven days after it was posted on January 06, 2026.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.