NomadDesk

Field Service Engineer

Job Description Summary

Job Description

We are seeking an experienced Field Service Engineer to support the installation, commissioning, maintenance, and troubleshooting of large power capacity motors and generators at customer sites. This role plays a critical part in ensuring equipment reliability, operational excellence, and customer satisfaction across onshore and offshore locations.

You will act as the primary technical interface with customers, delivering high-quality field services in accordance with GE Vernova standards, while maintaining the highest levels of safety, quality, and professionalism. The role involves extensive travel (over 90%), both domestically and internationally.

Key Responsibilities

Customer & Field Service Execution

• Serve as the main on-site technical point of contact for customers
• Deliver maintenance, repair, refurbishment, commissioning, and troubleshooting services
• Build strong customer relationships and handle technical discussions at peer and senior management levels

• Large power motors and generators (1 MW to 50 MW)
• Induction Motors
• Synchronous Motors
• Turbine Generators

• Pre-commissioning and commissioning activities, including setup, testing, and performance verification
• Field troubleshooting, fault diagnosis, and corrective actions
• Service overhauls and major maintenance interventions

• Electrical testing: insulation resistance, polarization index, winding resistance, and related diagnostics
• On-site parts replacement, testing, and validation

• Identify technical issues and perform root cause analysis
• Propose and implement corrective and preventive actions
• Provide on-site technical guidance, supervision, and customer training

• Prepare material and tooling lists for service execution
• Ensure availability and quality of parts and equipment
• Coordinate with internal teams including engineering, quality, and sales

• Accurately document all site activities and service reports
• Complete safety updates, installation checklists, and commissioning documentation
• Support quality teams with failure analysis and trend identification
• Provide timely reporting to management on safety, project status, and technical risks
• Act as technical authority supporting bids, proposals, and service opportunities

• Execute all work in strict compliance with EHS policies and site-specific safety rules
• Promote a strong safety culture and continuous improvement mindset
• Ensure personal accountability for quality of work and operational excellence

• Bachelor's or Master's degree in Electrical Engineering or a related discipline
• Proven hands-on experience with motors and generators, preferably in field service environments
• Strong knowledge of rotating equipment diagnostics and maintenance practices
• Proficiency with service management systems, digital tools, and reporting platforms
• Willingness and ability to travel extensively (90%+), including offshore and marine environments
• Comfortable working aboard vessels and remaining offshore for defined durations
• Excellent problem-solving and analytical skills
• Strong customer engagement and communication abilities
• Ability to work independently within defined operational frameworks
• Capable of making sound technical decisions in moderately complex scenarios
• High level of professionalism, ethics, and accountability