Change Management Specialist
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Role Purpose
Lead research and design of cultural and learning experiences that drive organizational transformation. Provide insights, facilitate workshops, and support change initiatives to ensure adoption and measurable impact.
Who You Are
You are a strategic thinker with a passion for culture and change. You excel at research, facilitation, and storytelling, and you thrive in dynamic, collaborative environments. You bring empathy, creativity, and structure to every project, ensuring impactful outcomes.
Why Join Us
- Drive meaningful change in a leading global technology company.
- Access cutting-edge tools and methodologies for cultural transformation.
- Join a diverse, inclusive community that values creativity and continuous learning.
Who You Are
Your Future at Kyndryl
At Kyndryl, you'll shape experiences that transform organizations and empower people. You'll work on strategic cultural initiatives that impact thousands of employees and collaborate with global teams committed to innovation and growth.
Responsibilities
- Design learning and change experiences (workshops, training programs, cultural events).
- Facilitate sessions with leaders and teams, including hybrid and virtual formats.
- Support adoption of transformation practices and new platforms (e.g., Kyndryl Bridge).
- Conduct cultural diagnostics through surveys, interviews, focus groups, and organizational tools.
- Create narratives and materials that reinforce desired culture and values.
- Partner on high-impact initiatives (The Kyndryl Way values, Engagement Survey results, customer experience needs).
- Identify cultural barriers and propose interventions.
- Collaborate with internal communication and learning teams.
Desired Experience and Skills
- 5+ years in user experience research, organizational design, cultural transformation, or change management.
- Strong facilitation skills for workshops and complex conversations.
- Advanced qualitative research: interviews, focus groups, cultural pattern mapping, narrative analysis.
- Project management expertise: planning, execution, and delivery of change initiatives.
- Empathy and active listening to understand leaders' and employees' needs.
- Creative thinking and assertive communication.
- Proficiency in Microsoft Office Suite (including survey and data analysis tools).
- Experience facilitating hybrid sessions with large groups (~100 participants).
- Plus: experience in technology, consulting, or infrastructure services.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.