Client Solutions Advisor
Salary range is:
$62,623.97 - $80,000.00
This position is bonus and/or commission eligible.
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
The Role
We are seeking a motivated and knowledgeable Client Solutions Advisor to drive customer success and product adoption within repair facilities and dealerships. If you're passionate about helping businesses improve efficiency and performance - especially in the collision and dealership space - we want to hear from you.
Key Responsibilities:
As a Client Solutions Advisor, you'll serve as a trusted partner to our customers. Your mission? Help them achieve their business goals by making the most of our solutions. You will do this through:
- Proactive client engagement: Provide regular onsite and remote support to assigned body shops and dealers.
- Training and onboarding: Deliver product education and drive adoption of new tools and updates.
- Territory growth: Identify new opportunities and support add-on product sales to boost revenue.
- Field expertise: Guide customers through best practices for using CCC's electronic parts procurement solution.
- Data driven coaching: Use performance reporting to support customer success stories and improvements.
- Collaboration: Work cross functionally with sales and implementation teams to maximize value in your territory.
Requirements:
- College Degree Preferred
- 1 - 2 years in a repair facility, dealership or similar environment (collision estimating experience is a major plus)
- Previous experience in territory management and B2B account management preferred
- Strong presentation, problem-solving, and communication skills
- Comfort with technology, MS Office, and CRM tools
- Willingness to travel extensively (50 - 75% overnight)
- Location: Grand Rapids or Lansing MI.
Key Competencies
- Deep Knowledge of collision repair and dealership operations
- Strong work ethic and energy
- Strategic thinker who acts with integrity and customer focus
- Confident decision maker and relationship builder
- Team oriented and adaptable in a fast-changing environment
#LI-Remote
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.
CCC offers competitive compensation and benefits to support you and your families, including:
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.