NomadDesk

Customer Service Associate (Outbound) - Integon

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. It's how we've become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description
The Customer Care Associate ll is responsible for initiating high volume outbound calls and providing effective quality customer service regarding property insurance. Support borrowers and Agent/Carriers by obtaining policy information, de-escalate calls and process complaints and handle insurance disbursement.

This position is fully Work from home (Tijuana only) one and requires a highly responsible, autonomous, and committed individual. The role requires someone self-motivated, persistent, and capable of working independently while maintaining high performance standards without direct supervision.

Key Responsibilities

• Cross trains to assist with multiple clients
• Assists answering questions in the team chats
• Meets and maintains Productivity, non Productivity standards, Quality and attendance guidelines
• Updates records and note system on every loan
• Works on Claim Packets when phone lines low
• Handles outbound telephone calls to borrowers, Insurance Agent/Carrier regarding property insurance
• Delivers timely, accurate customer service ensuring the highest level of satisfaction

• Self-motivated and autonomous in a remote environment
• Proactive, creative, and solution-oriented
• Responsible, reliable, and organized
• Excellent verbal and written communication
• Consistent attendance and punctuality

• Minimum 1 year of customer service experience (inbound/outbound)

• Schedule availability: Monday and Tuesday - 5:30 am to 2:30 pm & Wednesday - Friday - 5:30 am to 3:3 0pm.
• Work location: Work from home (Tijuana only)
• High School Diploma

• This job does not have supervisory duties.