Senior Services ITR Manager
Job Description Summary
Senior Services ITR Manager is accountable for customer accounts objectives, maintaining credibility with the assigned customer accounts, functioning as the primary contact point of the assigned customer accounts and be responsible for the customer management, relationship, communication, overall performance, P&L growth, and execution, and driving customer value, delivering safe ITR operations through a rigorous Daily Management and standard work.
On top of that, Senior Services ITR Manager is responsible for executing select upgrade projects, and providing guidance, mentoring and coaching to direct team members as well as broader team members in achieving business objectives and navigating complex and delicate situations and challenges.
Job Description
Roles and Responsibilities
- Lead flow services growth in the assigned customer accounts
- Maintaining constant contact with the assigned customers, obtaining first-hand input on plant operational issues, and customer's intentions in terms of parts, repairs, and maintenance in general.
- Analyzing the competitive landscape and competition; owning the assigned customer accounts' strategy execution.
- Identifying, proposing, negotiating, and closing the customer accounts flow service opportunities and developing healthy customer relationships with customer accounts.
- Own and deliver the financial metrics including profitability (CM and OP Profit), and cash of the assigned customer accounts
- Drive financial performance and overall growth of all contractual and transactional service activities within the assigned customer accounts.
- Lead and deliver operational metrics across the assigned customer accounts such as outage standards, safety, quality, cycle time, and cost.
- Lead the plan, implementation, and successful execution of the flow services, and select upgrade projects incl. parts, service, repair, outage and call out for the assigned customer accounts.
You should perform above responsibilities with:
- Rigorous Outage End to End process, standard work, and Daily Management
- Implementation of compliance, quality & safety standards with all applicable regulations and practices
- Strong Teamwork, engagement, and collaboration with internal and external stakeholders
Basic Qualifications (requirements):
- This role requires advanced experience in the Sales, Services & Customer Service Management
- Experience working in Power Generation Industry
- Proven track record of Sales and/or Operations in Services
- Demonstrated capability to lead wing-to-wing service process to the customers
- Strong communication skill in English
- Ability to travel regularly
Additional Information
Relocation Assistance Provided: No
#LI-Remote - This is a remote position