Sales Transaction Coordinator
Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
We are seeking a dynamic and proactive Coordinator, Customer Service Delivery - Order Management to support our global operation with primary focus APAC in-country teams in optimizing order fulfillment processes . This role is critical in driving proactive solutions to eliminate bottlenecks in the order-to-billing lifecycle, spearheading process enhancements, and fostering seamless collaboration with cross-functional teams. The ideal candidate will anticipate operational challenges and champion innovative, customer-centric solutions to elevate efficiency and satisfaction in a fast-paced tech environment.
Responsibilities
- Proactive Order Management: Validate, configure,modify, and cancel orders and service requests, surpassing Service Level Objectives (SLOs) by proactively identifying risks and ensure compliance with product policies.
- Process Optimization & Innovation: Identify inefficiencies in order management workflows, propose and lead improvements (e.g., reducing cycle times), and drive adoption of best practices.
- Cross-Functional Partnership: Collaborate with sales, operations, and technical teams to resolve transaction issues and lead small-scale projects to enhance service delivery and customer experience.
- Accuracy & Compliance: Ensure meticulous accuracy in order configurations and documentation, adhering strictly to product policies and governance standards to minimize errors and rework.
Qualifications
- Experience: 1+ years in customer service, order management, or business process management roles.
Key Behaviors:
- Proactiveness: Anticipates issues and drives preemptive solutions to maintain operational flow.
- Initiative: Identifies and leads opportunities for process enhancements with measurable outcomes.
- Process Improvement Focus: Passionate about optimizing workflows and enhancing customer outcomes.
- Collaboration: Builds strong partnerships across teams to achieve shared objectives in a global setting.
- Technical Skills: Familiarity with Siebel/CRM systems is a plus.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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