NomadDesk

Power Generation Field Service Technician - Level I

DESCRIPTION

Completes preventative maintenance and/or basic repair activities on Generator or component at the customer site with minimal direction.

In this role, you will make an impact in the following ways:

• Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation

• Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation

• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization