Lead Engineer 1 - Service Engineering
Job Description Summary
Service Engineer supporting GE Vernova's solar customers and be a hands on technical leader responsible for resolving complex solar inverter / storage issues. You will lead technical problem solving, root cause analysis, and implementation of corrective and preventive actions for customer and field issues. Acts as the technical authority for service engineering activities. Work closely with product engineering and cross functional teams to drive issue resolution, ensures high quality, timely customer support and service response, drive continuous improvement in product reliability and technical excellence.
Job Description
Essential Responsibilities
- Act as the Lead Technical Engineer for solar inverter service issues, owning problem resolution from initial diagnosis through closure.
- Perform hands-on troubleshooting and root cause analysis of complex inverter failures using field data, logs, measurements, and schematics.
- Lead technical investigations for recurring and critical field issues; define and validate corrective and preventive actions.
- Provide technical direction and mentoring to service engineers, enabling faster and more effective issue resolution.
- Configure and customize inverter parameters and system settings to meet project and site-specific requirements.
- Interface with product engineering, BOP, controls, firmware, and component teams to resolve system-level technical issues.
- Participate in lab, factory, and field testing to validate service fixes, design changes, and product improvements.
- Serve as the technical representative in customer meetings, service reviews, and technical discussions.
- Support on-site and remote field activities including commissioning, troubleshooting, and performance optimization.
- Document technical findings, root cause analysis, and lessons learned, drive closure through structured tracking.
- Ensure service engineering activities comply with safety, quality, and engineering standards.
- Drive continuous improvement by feeding field learnings into product design, service processes, and reliability initiatives.
- Collaborate with global and cross-functional teams to meet service response, quality, and customer satisfaction targets.
Qualifications / Requirements
- Associate's degree in Electrical or Electronics Engineering Technology from an accredited college or university.
- 8 years of experience in solar inverter service engineering, technical support, OR power electronics troubleshooting.
- 4 years of hands-on experience diagnosing and resolving solar inverter field issues.
Eligibility Requirements
- Willingness to travel and provide on-site field support as required up to 25% (domestic and international)
Desired Characteristics
- Bachelor's degree (or higher) in Electrical or Electronics Engineering from an accredited college or university.
- 10+ years of experience in solar inverters or power electronics-based products.
- Deep understanding of power electronics converters, inverter topologies, controls, and protection schemes.
- Ability to lead technical investigations and estimate effort for troubleshooting and corrective actions.
- Proven expertise in root cause analysis methodologies (e.g., 5 Whys, Fishbone, FMEA).
- Ability to make sound technical decisions under time and customer pressure.
- Strong technical documentation and customer communication skills.
- Strong problem-solving mindset with a hands-on approach.
- Experience working effectively in cross-functional and global engineering environments.
- Working knowledge of statistical analysis and failure trend analysis.
- Strong written, verbal, and interpersonal communication skills.
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position
Application Deadline: March 21, 2026
For candidates applying to a U.S. based position, the pay range for this position is between $98,400.00 and $164,000.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain open for at least seven days after it was posted on March 12, 2026.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.