NomadDesk

Account Manager

Delta Dental is seeking a dynamic Account Manager for Key Accounts, an individual who flourishes in building robust relationships and propelling revenue growth within their mid-to large-market client base. This pivotal role demands a delicate balance between customer-centricity and a consultative approach, fostering the success of key accounts within the Southern California Territory.

You will be the driving force behind renewals and upselling opportunities, steering them proactively through their lifecycle while keeping the needs of the customer and the organization in perfect harmony. Your strategic focus will extend beyond managing day-to-day service requirements, to include the strategic management of a diverse account portfolio.

Your superb interpersonal skills will be your ally as you form impactful partnerships with customers and brokers, cultivating an environment that is beneficial to all stakeholders. In this role, your fine-tuned balance of strategic advising, hands-on service management, and a passion for customer satisfaction will ensure exceptional results!

We offer a competitive base salary, amazing benefits, bi-weekly auto allowance, bi-weekly remote allowance, and the opportunity to participate in the company's sales incentive bonus program.

Location note: This Account Manager will support a book of business in Southern California. The ideal candidate will live in the region. Relocation is not available.

Responsibilities:

• Maintains and grows revenue base through upsells, account retention and specifically improving financial gains at renewal
• Strategically and proactively manages portfolio of high-value and complex accounts to drive the right solutions, balancing the needs of the client and the business
• Designs sophisticated renewal strategies and rate recommendations based on financial analysis with an eye on crafting solutions that are win-win-win
• Manages pipeline with a 3-5-year outlook and drives opportunities for revenue growth
• Applies analytical skills and independently leads deal tactics, based on comprehensive market knowledge, in collaboration with cross-functional peers
• Creates effective presentations and conducts impactful business reviews that ensure existing customers understand the value our products
• Acts as the primary point of contact and liaises between the customer and internal teams to ensure exceptional customer experience
• Through effective collaboration, coordinates the account service and successfully develops high-quality partnerships with external stakeholders, especially at senior levels
• Resolves customer concerns timely and brings creative solutions to bear, including identifying opportunities to expand/enhance services/processes to benefit all stakeholders
• Serves as a mentor and/or peer coach including leading cross-functional teams on select workstreams

• Resides within the Los Angeles, Orange, San Bernardino, or Riverside counties
• 2+ years of account management experience in health, dental or vision insurance
• Bachelor's degree
• Sophisticated business math and complex analytical skills with the ability to position financial outcomes that contribute to revenue goals across assigned portfolio
• Excellent consultative selling and negotiation skills with the ability to influence decision makers associated with high-value, complex customers
• Strong time management skills and experience with simultaneously managing overlapping projects under tight deadlines
• Ability to meet specific deliverables within an environment of tight deadlines and considerable pressure
• Capable of frequently working independently, demonstrated resourcefulness and requiring little guidance
• Outstanding communication skills, both written and verbal with special emphasis in formal business presentations
• Ability to effectively communicate with others, of all levels in the organization, in a collaborative environment
• Advanced problem-solving skills with ability to work cross-functionally to resolve complex issues and generate results
• Outstanding attention to detail and strong organizational skills
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams) and CRM (Salesforce)
• 30% travel. Must travel with a personal car within the territory and sustain expenses until reimbursed
• Must have or achieve State Life and Health Insurance Producer licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements within 90 days
  

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program