Director, Consult Partner- Agentic Application Management Services (AMS)
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Kyndryl Consult is the fastest-growing business within the organization and instrumental to the company's strategic growth objectives. We are expanding every day to meet more clients and help solve their most challenging technology problems. Today, many of these problems center on reliably and affordably maintaining existing applications - and on harnessing the transformative potential of agentic AI to fundamentally change how that work gets done.
As the paradigm shifts with AI, companies need to free their business resources to focus on creating the future - not maintaining the past. They expect managed providers to deploy intelligent, autonomous agents that proactively monitor, triage, remediate, and optimize application estates with minimal human intervention. Simultaneously, they look to trusted advisors who can guide them through this agentic transformation safely and at scale.
We are expanding our capability to support these clients, and we need leaders on the team. As a Consult Partner, you will play a key leadership role - working with targeted clients to identify application support opportunities, guiding them through complex consulting engagements, and positioning strategic, AI-driven change agendas within Kyndryl's largest accounts across the C-suite.
A core differentiator of this role is your ability to articulate, architect, and sell the value of agentic AI within application management systems. You will help clients understand and adopt a new operational model where autonomous AI agents act as always-on members of the support team - reasoning over system telemetry, executing multi-step remediation workflows, and escalating only the decisions that require human judgment.
Key Responsibilities:
You will work alongside leadership from Clients, Kyndryl Client and Delivery Leaders, market and and technology consult partners, and technical solution architects to lead our growth in agentic AMS. You will bring an agentic-first mindset to Kyndryl's AMS business, leading cross functional teams to architect scalable AMS offerings, build compelling value propositions, and ensure the best of Kyndryl's offering capabilities are brought to each growth opportunity.
Contribute to Profitable Growth
- Drive significant financial outcomes through signings and revenue targets, with a focus on AI-led application management deals that command premium positioning.
- Support the identification, pursuit, and conversion of a pipeline of business development opportunities centered on AI-native AMS offerings.
- Undertake scoping, service level, and fee negotiation on engagements, containing risk while ensuring the commercial viability of autonomous AI delivery models.
Client Engagement
- Build and maintain deep relationships with client CXOs, positioning yourself as the trusted advisor for AI-driven application management and autonomous operations strategy.
- Translate complex application portfolios into differentiated, AI-enabled managed services that drive measurable cost, performance, and innovation gains.
- Lead C-level interactions and consulting initiatives that address the shift from traditional AMS to agentic, AI-orchestrated application support models.
- Demonstrate credibility and hands-on experience advising on complex engagements - from agentic proof-of-concepts to full-scale autonomous operations transformations.
- Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; support the identification of client references for agentic AI delivery.
- Run executive workshops and AI readiness assessments to help clients understand their current automation maturity and map a path to agentic operations.
Operational Excellence
- Shape and close deals that transform traditional AMS run services into AI-driven, outcome-based operations.
- Partner with clients to define modernization-led AMS strategies - leveraging automation, policy as code, and agentic workflows to reduce run effort, improve reliability, and accelerate business outcomes.
- Ensure smooth handover from sales to transition and delivery teams and engage with Client and Delivery Partners to provide subject matter expertise for challenges and new opportunities.
Leadership, Management & People
- Lead by example - fostering a culture of continuous personal and professional development, intellectual curiosity, and innovation, particularly around emerging and differentiating agentic AI capabilities.
- Challenge teams to experiment with and adopt new agentic tooling, frameworks, and methodologies, while ensuring all outcomes remain commercially focused and effectively executed.
- Develop the next generation of AI-fluent consultants and delivery leaders within the Application Services practice.
Strategic Contribution
- Utilize deep industry and technology expertise - including agentic AI, LLM-based automation, and AIOps - to shape and drive Kyndryl's strategic application management initiatives.
- Align with Kyndryl's strategic vision and contribute to its execution, including the development of AI-powered AMS offerings, go-to-market plays, and alliance partnerships with AI platform providers.
- Drive external eminence and innovation - publishing thought leadership, speaking at industry events, and establishing a strong personal and organizational brand in the agentic AI and application management space.
- Proactively develop intellectual capital: reusable collateral, frameworks, and ROI models for agentic application management that can be deployed across the practice.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Qualifications & Experience:
- 10+ years of consulting or managed services leadership experience, with a strong track record of C-suite client engagement and large deal origination.
- Demonstrable expertise in Application Management Services (AMS), application modernization, or IT operations transformation.
- Articulates a fresh, differentiated point of view on agentic AMS, challenging legacy models by reframing AMS as a lever for transformation and growth.
- Working knowledge of agentic AI frameworks, AIOps platforms, or intelligent automation technologies and their application to application support and operations.
- Experience designing, selling, and delivering outcome-based managed services contracts, including automation-driven margin models.
- Proven ability to build and grow client relationships at the CXO level across complex, multi-stakeholder environments.
The compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations:
California: $175,080 to $343,920
Colorado: $159,240 to $286,560
New York City: $191,040 to $343,920
Washington: $175,080 to $315,240
Washington DC: $175,080 to $315,240
This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
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