NomadDesk

People Experience Executive

Job Description Summary

As Vernova continues its transformation toward globally standardized, digitally enabled people services, the People Experience Leader will serve as the executive architect of the employee experience across the enterprise. This role will lead the evolution from fragmented, business- and country-specific HR interactions toward a seamless, consumer-grade experience enabled through modern technology, intelligent automation, AI, and globally consistent processes.

Operating across a workforce of 80,000+ employees spanning corporate, operational, field, and deskless populations, this executive will define and drive the enterprise People Experience strategy across all HR touchpoints, channels, and moments that matter throughout the employee lifecycle.

This leader will combine strategic vision, operational excellence, human-centred design, and future-focused innovation to simplify complexity, improve workforce productivity, increase digital adoption, and create engaging experiences that strengthen employee trust and organizational effectiveness.

The role partners closely with HR leadership, Digital Technology, Communications, Shared Services, regional HR teams, and external vendors to shape the future of work and establish scalable, globally consistent employee experiences.

Job Description

Please note the position location is Globally flexible

Key Responsibilities:

• Lead the global people experience strategy across HR service channels, digital platforms and employee touchpoints to improve usability, adoption and satisfaction.
• Establish and oversee a robust measurement framework for service effectiveness, self-service adoption, employee satisfaction and failed customer interactions (FCI).
• Partner with HR Centres of Excellence, HR Technology and global product teams to design and optimise employee experiences across the full employee lifecycle.
• Identify key moments that matter and collaborate with HR leaders and COEs to design and implement consumer-grade digital experiences that provide employee support at the point of need.
• Implement "listening strategies" such as surveys and focus groups to gather feedback and monitor the external environment for innovations; translate insights into actionable plans to improve employee experience and satisfaction outcomes.
• Drive awareness and adoption of channel & service delivery across all HR
• Manage team of service delivery specialists to build global, standard work to measure effectiveness of each service tier, identify opportunities for case deflection and provide product teams recommendations to improve FCI (Failed Customer Interactions)
• Enhance transparency and reporting across all employee HR interactions by partnering with key vendors to integrate case data into Workday system of record
• Define standards and governance for digital HR experiences, including usability testing, enhancement roadmaps and continuous optimisation.
• Own channel adoption and effectiveness, including deskless and mobile self-service; partner closely with change management to develop and deploy stakeholder engagement strategies, communication, and training to increase self-service adoption
• Oversee HR knowledge management (policy/content) including inventory, content/policy ownership and simplification activities

• 15+ years of progressive HR or people-focused experience, in global or high-growth environments
• Bachelor's degree in Human Resources, Business, or a related field
• Strong "product mindset," high data literacy, exceptional empathy, and the ability to influence without authority
• Experience driving HR transformation, HR technology implementation, and/or digital enablement
• Strong understanding of HR processes, Workday and outsourced services
• Proven ability to lead technology adoption and achieve business outcomes through utilization and effectiveness
• Experience managing global cross-functional stakeholders in a complex enterprise environment
• Strong change management and communications capability with experience building adoption strategies for new solutions
• Ability to connect strategy with practical execution
• Awareness of HR data privacy, governance, and compliance requirements
• Experience with Workday optimisation or related HR systems
• Experience with employee self-service, case management, or virtual assistant solutions

• Employee-centric mindset that is curious and future-focused
• Strong collaboration, influence and relationship-building skills
• Adaptability and professionalism
• Practical and outcome-oriented
• Comfortable operating in a fast-paced, evolving environment
• Able to simplify complexity and build confidence in new ways of working