Media & Entertainment Technical Enablement Specialist
Job Requisition ID #
26WD98872
L'affichage de poste en français suivra / The French job posting follows.
26WD98872, Media & Entertainment Technical Enablement Specialist
Position Overview
Customer Success is looking for a Media & Entertainment Technical Enablement Specialist to join the Customer Reliability & Advocacy Team. This role will be responsible for designing and delivering enablement & awareness programs & content. The objective of the role is to resolve or prevent customer questions or concerns that arise from product or feature launches.
Responsibilities
- Work with peers in the Customer Reliability organization to help create tools, resources, and training to innovate training and enablement for CTS
- Collaborate with CTS ORT core team, customer reliability peers, and product teams to assess the customer impact of a product or feature launch
- Engage in creating enablement and awareness materials, such as articles, Message Maps, PowerPoints, training videos, etc
- Create, update, deliver enablement training content for our Internal Support organization
- Design and deliver continued education to empower the Support teams to stay current on customer workflows and use of AI tools
- Work with Support Management to prepare for and deliver new hire training and onboarding, follow-up training, and webinars
- Participation or facilitation of support enablement projects as needed
- Contribute to a culture and framework of innovation and excellence
Minimum Qualifications
- Required: Expert Proficiency in Flow production tracking (formerly shotgrid) Maya or 3ds Max - Nice to have: Flame, Arnold, Smoke, Mudbox, Motionbuilder
- 3+ years of successfully supporting training, enablement, communications and/or presentations at a software company in a technical capacity
- Experience developing process guides and/or training modules for consumption by a broad audience
- Comfortable scheduling and leading training meetings, webinars, and other training programs, including follow-up communication, scoring, and reporting
- Analytical, detail-driven, and a master multitasker
- Ability to understand customer challenges and recommend/develop effective training solutions or other enablement content
- Ability to analyze data and determine actionable insights
- Excellent verbal, written, and presentation skills
- Proficient with Microsoft suite of products including Office and Teams
Preferred Qualifications
- Experience with International teams
#LI-POST
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26WD98872, Spécialiste en accompagnement technique pour le secteur des médias et du divertissement
Aperçu du Poste
Le service Customer Success recherche un(e) spécialiste en accompagnement technique pour le secteur des médias et du divertissement afin de rejoindre l'équipe Customer Reliability & Advocacy . Le titulaire de ce poste sera chargé(e) de concevoir et de mettre en œuvre des programmes et des contenus d'accompagnement et de sensibilisation. L'objectif de ce poste est de résoudre ou de prévenir les questions ou préoccupations des clients liées au lancement de produits ou de fonctionnalités.
Responsabilités
- Travailler avec les collègues de l'organisation Customer Reliability pour contribuer à la création d'outils, de ressources et de formations visant à innover en matière de formation et d'accompagnement pour CTS
- Collaborer avec l'équipe principale CTS ORT, les collègues de Customer Reliability et les équipes produit afin d'évaluer l'impact sur les clients du lancement d'un produit ou d'une fonctionnalité
- Participer à la création de supports d'accompagnement et de sensibilisation, tels que des articles, des Message Maps , des présentations PowerPoint, des vidéos de formation, etc.
- Créer, mettre à jour et dispenser du contenu de formation d'accompagnement destiné à notre organisation de support interne
- Concevoir et dispenser une formation continue afin de permettre aux équipes de support de rester à jour sur les flux de travail des clients et l'utilisation des outils d'IA
- Travailler avec la direction du support pour préparer et dispenser la formation et l'intégration des nouvelles recrues, les formations de suivi et les webinaires
- Participer ou animer des projets d'accompagnement du support selon les besoins
- Contribuer à une culture et à un cadre d'innovation et d'excellence
Qualifications Minimales
- Obligatoire : maîtrise experte de Flow Production Tracking (anciennement Shotgrid), Maya ou 3ds Max - Atouts : Flame, Arnold, Smoke, Mudbox, MotionBuilder
- Au moins 3 ans d'expérience réussie dans le soutien à la formation, à l'accompagnement, à la communication et/ou aux présentations au sein d'une entreprise de logiciels, dans un rôle technique
- Expérience dans l'élaboration de guides de processus et/ou de modules de formation destinés à un large public
- Aisance dans la planification et l'animation de sessions de formation, de webinaires et d'autres programmes de formation, y compris la communication de suivi, l'évaluation et le reporting
- Esprit analytique, souci du détail et grande capacité à mener plusieurs tâches de front
- Capacité à comprendre les défis des clients et à recommander/développer des solutions de formation efficaces ou d'autres contenus de formation
- Capacité à analyser des données et à en tirer des enseignements exploitables
- Excellentes compétences en communication orale, écrite et en présentation
- Maîtrise de la suite Microsoft, notamment Office et Teams
Qualifications Souhaitées
- Expérience au sein d'équipes internationales
#LI-POST
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Salary is one part of Autodesk's competitive compensation package. For Canada based roles, we expect a starting base salary between $83,000 and $122,100. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
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