CAO Elite Client Success Advisor (Remote)
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
The CrowdStrike Counter Adversary Operations (CAO) team is seeking a customer-centric individual to act as a regional advisor to CAO Elite customers. Client Success Advisors (CSA) achieve success by delighting our clients throughout the customer lifecycle experience, creating and maintaining relationships with key stakeholders, managing improvement initiatives, improving customer retention, being obsessed with our customers and partners, and handling client related tasks such as onboarding/offboarding.
In this role, you'll work with new and existing clients, internal teams, and strategic partners, to support and build on the best-in-class globally managed all source intelligence and threat hunting service provided by CAO Elite. you will take responsibility for proof of value demonstrations, client escalations, customer engagements, and above all - ensuring our partners and clients are getting the most value out of the CAO Elite service.
What You'll Do:
- Work directly with new clients through the onboarding lifecycle and ensure the successful operationalization of Counter Adversary Elite.
- Liaise with teams both inside and outside of CAO to ensure customer satisfaction and maintain the integrity of the service.
- Improve partnerships with 'at-risk' customers and identify opportunities to increase customer satisfaction.
- Develop, analyze, and manage customer metrics and reporting to identify potential team performance or health issues.
- Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal.
- Ensure customer success through proactive check-ins, surveys, and feedback. Engage in customer renewal meetings, and metrics review.
- Assess client's usage/interaction with Counter Adversary Operations Elite and ensure clients are maximizing their return-on-investment.
Required:
- Prior experience in a customer engagement role or consulting, ideally related to EDR.
- Demonstrable experience of working in a client-facing Cybersecurity role.
- Proven ability to convey technical concepts to both technical and executive level stakeholders.
- Excel at developing and maintaining relationships with customer and partner organizations, as well as key internal stakeholders and interdisciplinary teams.
- Ability to work and collaborate with teams in different time zones.
- Ability to demonstrate practical knowledge of all source intelligence, security research, and threat hunting concepts and methodologies
- Security Operations
- Incident Response
- Consulting
- Malware analysis
- Penetration testing
- Threat hunting
- Information security consulting
- All Source Threat Intelligence
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
- Bachelor's degree in information security or related discipline or the equivalent of four (4) years or more in the industry as job experience
- Experience with automation, JIRA, or project management concepts.
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Benefits of Working at CrowdStrike:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.